“ it took a team of people to help one person get to the top “

“People who work in the service and hospitality fields deserve respect and admiration”

“information is now the currency of the realm”

“I was slightly pleased and impressed to be given something so simple yet much appreciated”

“When I say I have questions, it's just me being snarky and priming my audience to be peppered with rhetorical questions”

“No one is self-made”

“Consumer behavior has evolved rapidly”

“there is never an excuse for not providing good customer service”

“your job as a leader is to connect with people, challenge people, commit to the journey”

“I knew I could not continue as a leader”

“Leaders own the job of creating engagement”

“I highly recommend that all leaders not ignore the value and perception of social Currency, as it is now the Currency of the realm”.

Assessments help prevent us, as leaders, from being horrible leaders

“ I worked for them because I cannot remember a time when I worked with them”

“maybe you should rethink your decision to be in a leadership role”

Why do we have the attitude that employees should be grateful to have jobs and paychecks

I think that we, as a country, talk about leadership so often that I feel the term has lost value

“Unfortunately, here are some of the ways that individuals with no management or supervision skills and experience get hired”